The [phone] number for our operations room, it was [listed] online, so loads of times when the Palestinians wanted to coordinate a crossing, Gazans would want to coordinate a crossing or wanted to cross into Gaza, they would call us at the operations room, and it was really unacceptable to us, we really didn’t like it. It really interrupted the very important things we were doing. And we’re not Coordination, there really is essentially no way for us to help them, I can transfer them to the Coordination Department, but the mindset was less to transfer them to the Coordination Department and more to hang up on them, let them find the number they need to call themselves. It’s very much not my job right now, you know, to be their receptionist. I also remember that we had a lot of talk of like, “So that we don’t make them get used to this.” So we don’t get them used to calling us and us working for them and transferring them to the relevant people.

Those were the procedures?I don’t remember that it was a written procedure, but that was the talk, that was the spirit, even if it wasn’t a written procedure.

Would this happen a lot?Yes.