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Text testimonies I had one case where someone waited there for hours
catalog number: 579437
Unit: The Civil Administration
Area: Jericho and the Jordan valley
period: 2014
categories:
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I had one case where someone waited there for hours
Unit: The Civil Administration
Area: Jericho and the Jordan valley
period: 2014

A problematic thing about the Musa Almi [checkpoint] is that we’re in charge of the ambulances, too. If there’s somebody sick who’s leaving or entering the [occupied] territories, the ambulances have to stop at Musa Almi. The ambulance arrives, [the driver] gives me his ID and the sick person’s ID, there’s coordination. I call up the bridge (The military headquarters at the Allenby Bridge crossing, which connects the West Bank and Jordan) and ask if there’s an ambulance on the Jordanian side, then two ambulances get there and the sick person is moved from one ambulance to the Jordanian one and goes off in the direction of Jordan. So if everything was in order, the ambulance arrives and there’s coordination, and it passes through. But usually that’s not what happened. Usually the ambulances wait. An ambulance arrives and [the driver] gives me [the patient’s] ID. I check, and this patient hasn’t been coordinated. I call up the bridge, to ask if there’s something new in the system, or if they know about something about this. Nope – no coordination. So we say, “No coordination, you’ve got to wait.” Sometimes this happened when there were elderly people in the ambulance. Sometimes it took a long time. I had one case where someone waited there for hours. Sometimes we’d be in the middle of work and doing other things there, not checking every ten minutes to see if the coordination had come through – so it could be that you’re in the middle of things and so you don’t see that half an hour ago the coordination came through and you can let the ambulance pass. When you’re at the bridge and the ambulance isn’t the only thing on your mind, it slips out of your head as you take care of other things you need to take care of and often you just forget you were supposed to do it. Once or twice I saw an ambulance that got there, waited a long time, and at the end of the day turned around because it wasn’t coordinated. There were cases where the ambulance passed through in 20 minutes – but usually it took longer.