I remember one day some [Palestinian] guy was supposed to cross [the checkpoint] on Tuesday, [but] he came on Wednesday. And when his permit didn't allow him [to pass the checkpoint], because it was written for a different day and a different time. One of the commanders had contacted us, because we kind of set up an operations room during the time everyone is crossing. He (the Palestinian) wasn't allowed in. He made a mistake.

Why?Because he came at a time that wasn't agreed upon. That's it, and it was quite literally at the tips of [the officer's] fingers, his decision. He in that moment could have said yes or no. He said no. Because that's not the way it was supposed to be.

So, you have to come at the specific time and specific…It must be at a [specific] time on a [specific] day.

If you're not, then you miss your chance to work.Yeah.

How do you explain this behavior?These people don't care. These people view Palestinians as less important or view them as lower class. They are dehumanized in the eyes of a lot of individuals that work with the Civil Administration. Like, a complete lack of empathy for Palestinian well-being.